About this cookie policy.

This Cookie Policy explains what cookies and other similar technologies are and how we use them. You should read this policy to understand what cookies and other similar tracking technologies are, how we use them, the types of cookies we use i.e., the information we collect using cookies and how that information is used and how to control the cookie preferences.

For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

This Cookie Policy is in line with the Troikaa Group’s Digital Personal Data Protection Policy, which governs personal data protection across all our operations.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Your consent applies to the following domains: Troikaapharma.com

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way. The third-party cookies used on our websites for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

The cookies used on our website are grouped into the following categories.

Necessary

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
AWSELB	6 months	This cookie is set by websites that run on Amazon Web Service cloud platform. The cookie is used to affinitize a client to an instance of an AWS Web App.
ASP.NET_SessionId		This cookie is used in sites developed with Microsoft.Net. When a user start browsing a unique session ID is created, which keeps track of all the information regarding that session. This information is stored in the web server and it is identified via a GUID. The GUID is essential for any ASP.NET site to function properly.
cookielawinfo-checkbox-advertisement	6 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Advertisement”.
cookielawinfo-checkbox-analytics	6 months	These cookies are set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category “Analytics”.
cookielawinfo-checkbox-functional	6 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.
cookielawinfo-checkbox-necessary	6 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.
cookielawinfo-checkbox-others	6 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Other”.
cookielawinfo-checkbox-performance	6 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.
viewed_cookie_policy	6 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
lang	1 year	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
YSC	1 session	This cookies is set by YouTube and is used to track the views of embedded videos and captures the number of views and is relevant to only one session

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	1 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitor.
_gat_gtag_UA_139647988_1	1 minute	These cookies are set by Google Analytics which is a simple tool that helps us measure how users interact with our website. As a user navigates between web pages, Google Analytics records information about the page a user has visited, for example the URL of the page. The cookies themselves are used to ‘remember’ what a user has done on previous pages and interactions with our website.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
_fbp	3 months	_fbp. Used by Facebook/instagram to deliver advertising. The cookie contains an encrypted Facebook user ID and browser ID. It will receive information from this website to better target and optimise advertising.
IDE	1 year	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user’s browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
ARRAffinitySameSite	session	The preferred version, introduced to align with modern browser security standards (like Chromium’s stricter Same Site policies).
CONSENT	6 months	To get your agreement (consent) before using cookies that aren’t strictly necessary for the site to function

Other tracking technologies

In addition to cookies, we may also collect data about your interaction with the services through web server logs and/or tracking pixels. A web server log is a file where website activity is stored. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email.
These technologies designed to provide usage information for purposes of analysing and improving the performance of the services we provide to you.

Third-party plug-ins

All information about the role of third-parties in processing the data collected via cookies or other tracking technologies is included in our Privacy Policy.

The cookies may allow us or our partner to collect the following information about you:

data relating to your device (including device ID, MAC address, IP address, operating system, device settings, in particular the language set, screen resolution, type of web browser),
data relating to your visits to our websites (e.g. time and length of your visit, date, sub-pages visited on our websites, search data),
your location (if you have given your separate consent),
information about advertising you have viewed, including information about links you have clicked,
information about your activities on other websites (if you have given your separate consent), including information on which websites you visit and how often.

What is the legal basis for processing?

The processing of your personal data within the Website is based either on:

How can I control the cookie preferences?

You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Jurisdiction & Dispute Resolution

This Policy is governed by Indian Laws including the Digital Personal Data Protection Act, 2023, and Information Technology Act, 2000. Any disputes, shall be exclusively resolved through arbitration by a sole Arbitrator to be appointed mutually by parties as per Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Ahmedabad, Gujarat and will be subject to exclusive jurisdiction of courts in Ahmedabad Gujarat.

NOTICE AND REQUEST FOR CONSENT

Troikaa Group (Troikaa Pharmaceuticals Limited. and Troikaa Pharmachem Private. Limited.) (“Company” or “us” or “we“) respects your privacy and is committed to protecting your personal data.

This notice and request for consent (“Notice“) will inform you about how the Company proposes to collect, handle, store, use, disclose and transfer (“Process“) your personal data.

Categories of Personal Data: We may Process the following types of your personal data:

Identity and/or contact information such as name, physical address, city, mobile number, email address, date of birth, copy of identity and residence identifiers such as Aadhaar or other officially valid documents, Permanent Account Number, biometric information, marital status, citizenship, residential status, etc.
Financial or related information such as income details, employment or occupational information, bank account details, investment and transaction history, risk profile,income tax returns, information collected when you undertake transactions including when you send or receive payments, etc.
Information that you provide about others such as that of your previous employer, family, authorized signatories and other authorized representatives in case of non-individual applicants, etc.
Information such as records of our correspondence with you, your interaction with the company including emails, grievances, etc.

Note: We may collect your personal data directly from you, from third party’s companies, regulators or governmental authorities who may have your personal data, or from publicly accessible sources such as your social accounts where you have made your personal data publicly available.

Purposes of Processing: We Process your personal data for the following purposes:

To meet our legal, regulatory or compliance obligations such as customer due diligence, undertaking data protection impact assessments, data audits, etc.
To provide you with and enable your use of the Requested Product / services.
To initiate legal or regulatory proceedings for enforcement of our rights or defending your claims.
To provide you with customer service and to communicate with you through emails, and other means.
To take actions necessary for prevention and detection of crime and fraud, etc.

Note: We may undertake the abovementioned activities either ourselves or through third parties such as vendors, service providers, other regulated entities such.

Data Sharing: We may share your personal data with parties such as, payment aggregators, payment gateways, payments systems, service providers.
In certain cases, these entities, which receive your personal data from us may also be legally required to give you a notice regarding their Processing of your personal data and request for your consent before they Process the same. We encourage you to read their privacy notices and contact them if you have any questions regarding how they Process your personal data.

Withdrawal of Consent: You have the right to withdraw your consent at any time by following the process provided under the ‘Consent Withdrawal’ section of the Privacy Policy.
Please note that our Processing of your personal data before you withdraw your consent will not be impacted.

Grievances: If you believe that you have any concerns regarding how we Process your personal data; you have the right to let us know your grievances.
Please contact us at the details provided under ‘Contact Information’ below to register your concerns.

Contact Information:

Name of the Grievance Officer: – Mr. Piyush Dhupia
Contact details: grievance@troikaapharma.com

By providing your consent by ticking the checkbox, you acknowledge and agree to the following:

That you have read and understood the contents of this Notice and consent to the Processing of your personal data as described here.
That you give your consent voluntarily, without any coercion or influence from the company or any other person.
That you will provide and ensure that the company maintains accurate, updated, complete and consistent personal data.
The company may Process your personal data for certain other purposes without your consent, where the law allows us to do so such as enforcement of a legal claim against you or for the company to make regulatory disclosures.

For more details about how we Process your personal data for various purposes, your rights under the law, and our privacy practices, please read our Privacy Policy.